This is an English translation of our Política de privacidad. In case of any difference, the Spanish version prevails.
1. Data controller
Savanna Flowers S.A.S., Tax ID (NIT) 901.381.635-9, located at Carrera 22A No. 14D-49, Abelardo Forero neighborhood, Facatativá, Cundinamarca, Colombia. Email: sales@savannaflowers.com.co. Phone: +57 310 794 1607.
2. Legal framework
This policy is adopted in compliance with Colombian Law 1581 of 2012, Decree 1377 of 2013 (compiled in Decree 1074 of 2015) and any regulations that amend or supplement them.
3. Data we collect
Through this website we may collect your name, phone number, email address and country when you voluntarily provide them in our forms, as well as the data needed to process orders in the online store.
4. Purposes
- Responding to your requests for information, quotes and orders.
- Contacting you by phone, WhatsApp or email regarding your request.
- Sending you commercial information about our products, if you authorize it.
- Complying with legal, accounting and tax obligations.
5. Your rights
As the data subject, you have the right to:
- Know, update and correct your personal data.
- Request proof of the authorization you granted.
- Be informed about how your data has been used.
- Revoke your authorization and/or request the deletion of your data, when there is no legal or contractual duty to keep it.
- File complaints with the Colombian Superintendence of Industry and Commerce (SIC).
- Access your personal data free of charge.
6. How to exercise your rights
You can send your inquiry or claim to sales@savannaflowers.com.co, including your name, contact details and request. Inquiries will be answered within a maximum of ten (10) business days and claims within a maximum of fifteen (15) business days, under the terms of Law 1581 of 2012.
7. Cookies
This website uses cookies to operate and to improve your browsing experience. You can accept, reject or customize non-essential cookies from the cookie notice on the site.
8. Effective date
This policy is effective as of November 3, 2026. Data will be kept for as long as necessary for the purposes described or while there is a legal obligation to keep it.